About

RUFF-RUFF-RUFF releases limited edition stuff made by artists. Formed in 2022 by Hadas Auerbach, Ashley Kinnard and Elisabeth Molin.

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Delivery

Once your order has successfully been placed, you will receive an email confirming your order. All orders will be dispatched as soon as possible. If you have moved or give us an incorrect address, we cannot be held responsible. Please check your order confirmation email us at ruff@ruff-ruff-ruff.com immediately if any changes need to be made. Any additional taxes and fees such as import taxes are the responsibility of the customer.

Please note that international customers may be liable to pay customs and duty charges.

Returns

We accept returns or exchanges on any undamaged and unused item(s) within 14 days of the delivery date. Before sending the item back please email us and we will send you a returns form to fill in; include this in the package when posting back to us.

All returned items must be in perfect condition and include all original packaging, we reserve the right to refuse any returned item that does not meet our return policies. In the unlikely event that you find a defect with the product, please let us know. Refunds will not be issued in instances where you break or damage the product yourself, so items need to be returned in perfect resalable condition (except where faulty). All return shipping costs are to be paid by the customer.

Once the item(s) arrive back in the required condition we will issue a refund. All return shipping costs are to be paid by the customer, with the exception of goods confirmed to be faulty.

Refunds will be processed in the form in which payment was received. Please allow up to 10 days for your refund to process.

Terms and Conditions

Thank you for visiting the RUFF-RUFF-RUFF Website. By using this website or placing an order, you are agreeing to comply with the following terms and conditions.

PRODUCT

The images of products on this website represent the actual colours as closely as possible, however colours on our website may vary slightly depending upon how your monitor is calibrated and which browser you are using.

PRIVACY POLICY

The term RUFF-RUFF-RUFF, ‘us’, or ‘we’ refers to the owner of this website, whose address is 6 Birch Close, London, SE15 4UG. The term ‘customer’, ‘you’ or ‘your’ refers to the user of our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

COOKIES

Like most websites, we use cookies on this website to help improve your shopping experience.

By browsing this webpage, you consent to the use of cookies. Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows RUFF-RUFF-RUFF or a third party to recognize you and make your next visit easier and more useful to you.

PERSONAL INFORMATION

We shall respect and protect the privacy of your data, and it will only be used as necessary for these purposes:

– Take and fulfil customer orders for products
– Process payment for your products*
– Obtain credit authorisation from your card issuer*
– Generate reports for accounting purposes

We RUFF-RUFF-RUFF do not collect ANY customer payment details. This is done using trusted third party suppliers, PayPal and Stripe, who collect and safeguard this data. For more information on how your data is handled, refer to their Privacy Policies linked below:

https://www.paypal.com/en/webapps/mpp/ua/privacy-full
https://stripe.com/gb/privacy

We will not sell, distribute or lease your personal information to third parties and delete and anonymise your information.

You can at any time withdraw your consent to receive information and news from RUFF-RUFF-RUFF, by emailing ruff@ruff-ruff-ruff.com. When we receive your notification, we will stop processing your personal data for these purposes. To delete your records, please let us know.